The Stockton Police Telecommunications Section often serves as the first link between the public and an emergency.

If you live in the Stockton city limits, a call to 9-1-1 from a landline phone connects you to the 9-1-1 Telecommunications Center.

Telecommunicators are certified public safety employees authorized by the State of California Peace Officers Standards and Training, after completing a rigorous 12-month training period upon hire. 

The Telecommunications Section is staffed 24 hours a day, seven days a week with support staff including:

1 -   Program Manager

6 -   Police Telecommunications Supervisors

37 - Police Telecommunicators

The professional Telecommunicator who answers the telephone will work to:

  • Determine the nature of the call

  • Process the call for dispatch

  • Transfer the call to proper section or jurisdiction

Telecommunicators also process calls for:

  • Fire and emergency medical transfers

  • Police personnel (both sworn and civilian)

  • Animal Control Officers after hours

  • Non-emergency calls for assistance or information

In 2015, the number of telephone transactions (incoming & outgoing) handled by the 9-1-1 Police Telecommunications Center included:

  • 7-digit Emergency Line Calls 9-1-1: 44,531

  • Wireless/Cellular 9-1-1 calls: 214,545

  • Non-emergency Line Calls: 455,278

  • Total Call Volume: 714,354

  • Average Daily Call Volume: 1,957

Dialing 9-1-1 from a Cell Phone

  • When calling 9-1-1 from a cell phone, the location you're calling from does not automatically display to the emergency dispatcher.

  • It is important to stay on the line and provide the exact location of the emergency - whether it's a street intersection, address, or landmark.

  • Remember to stay calm and speak clearly.

Tips to Prevent Accidental Dialing of 9-1-1 from a Cell Phone

  • Lock your keypad when your phone is not in use.

  • If you are no longer using a cell phone device, remove the battery.

 

 

SPD Dispatch Center