Stockton Police Telecommunications
The Stockton Police Telecommunications Section often serves as the first link between the public and an emergency.
If you live in the Stockton city limits, a call to 9-1-1 from a landline phone connects you to the 9-1-1 Telecommunications Center.
Telecommunicators are certified public safety employees authorized by the State of California Peace Officers Standards and Training, after completing a rigorous 12-month training period upon hire.
The Telecommunications Section is staffed 24 hours a day, seven days a week with support staff including:
1 - Program Manager
6 - Police Telecommunications Supervisors
37 - Police Telecommunicators
The professional Telecommunicator who answers the telephone will work to:
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Determine the nature of the call
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Process the call for dispatch
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Transfer the call to proper section or jurisdiction
Telecommunicators also process calls for:
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Fire and emergency medical transfers
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Police personnel (both sworn and civilian)
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Animal Control Officers after hours
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Non-emergency calls for assistance or information
In 2017, the number of telephone transactions (incoming & outgoing) handled by the 9-1-1 Police Telecommunications Center included:
- Wireless/Landline 9-1-1 calls: 264,631
- Non-emergency Line Calls: 472,923
- Total Call Volume: 737,554
- Average Daily Call Volume: 2,020
Dialing 9-1-1 from a Cell Phone
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When calling 9-1-1 from a cell phone, the location you're calling from does not automatically display to the emergency dispatcher.
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It is important to stay on the line and provide the exact location of the emergency - whether it's a street intersection, address, or landmark.
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Remember to stay calm and speak clearly.
Tips to Prevent Accidental Dialing of 9-1-1 from a Cell Phone
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Lock your keypad when your phone is not in use.
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If you are no longer using a cell phone device, remove the battery.
