The Stockton Police Telecommunications Section often serves as the first link between the public and an emergency.
If you live in the Stockton city limits, a call to 9-1-1 from a landline phone connects you to the 9-1-1 Telecommunications Center.
Telecommunicators are certified public safety employees authorized by the State of California Peace Officers Standards and Training, after completing a rigorous 12-month training period upon hire.
The Telecommunications Section is staffed 24 hours a day, seven days a week with support staff including:
1 - Program Manager
6 - Police Telecommunications Supervisors
37 - Police Telecommunicators
The professional Telecommunicator who answers the telephone will work to:
Determine the nature of the call
Process the call for dispatch
Transfer the call to proper section or jurisdiction
Telecommunicators also process calls for:
Fire and emergency medical transfers
Police personnel (both sworn and civilian)
Animal Control Officers after hours
Non-emergency calls for assistance or information
In 2017, the number of telephone transactions (incoming & outgoing) handled by the 9-1-1 Police Telecommunications Center included:
- Wireless/Landline 9-1-1 calls: 264,631
- Non-emergency Line Calls: 472,923
- Total Call Volume: 737,554
- Average Daily Call Volume: 2,020
Dialing 9-1-1 from a Cell Phone
When calling 9-1-1 from a cell phone, the location you're calling from does not automatically display to the emergency dispatcher.
It is important to stay on the line and provide the exact location of the emergency - whether it's a street intersection, address, or landmark.
Remember to stay calm and speak clearly.
Tips to Prevent Accidental Dialing of 9-1-1 from a Cell Phone
Lock your keypad when your phone is not in use.
If you are no longer using a cell phone device, remove the battery.